Complaints Procedure

We believe that our Academy provides a good education for all of our children, and that the Headteacher and other staff work very hard to build positive relationships with all parents.  However, the Academy is obliged to have procedures in place in case there are complaints by parents.  the following policy sets out the procedure that the Academy follows in such cases.  If any parent is unhappy with the education that their child is receiving, or has any concern relating to the Academy, we encourage that person to talk to their child’s class teacher in the first instance.

Our Academy aims to be fair, open and honest when dealing with any complaint.  We give careful consideration to all complaints and deal with them as swiftly as possible.  We aim to resolve any complaints through dialogue and mutual understanding and, in all cases, we put the interests of the child above other issues.  We provide sufficient opportunity for any complaint to be fully discussed, and then resolved.

What are the arrangements for handling complaints from parents of children with special educational needs about the provision made at the school?

  In the first instance, parents are encouraged to speak with their child’s class teacher if they have any concerns. If however parents feel that their issues have not been resolved then they can make an appointment with the SENCO, a senior member of staff or the Head teacher. If the matter remains unresolved then parents should reference the complaints procedure.

Parents are also advised to seek support from SEND Information, Advice and Support Service (IASS) for guidance on how to progress in getting their issues resolved.

Special Needs Information, Advice and Support Service (IASS) link: